/ WHOLESALE INQUIRIES

We pride our selves on delivering a fantastic wholesale service and work with many reputable companies in London. Wholesale inquiries are welcome get in touch via email to get receive our menu.section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

/ CUSTOMER CARE

By ordering from Cake Cult Ldn Ltd you agree to the following

In light of the ongoing covid-19 situation we have amended our terms to offer greater reassurance for anyone booking a cake order in advance: In the event of a government or local council mandated shutdown we promise to refund your order in full, or hold it for a date in the future of your choosing (whichever option is preferred by the customer). If a customer needs to cancel an order due to any other circumstances it will be subject to our standard T&Cs.

Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.

Deliveries are made by hand on the date specified in your order (please see below for specific terms relating to UK-wide Cookie deliveries). All deliveries are undertaken by Cake Cult Ldn or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us.

 If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Cake Cult Ldn Ltd cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for. All our drivers are instructed in the correct handling of the cakes and will always pass this information on to any postroom workers but once the cakes are signed for we cannot accept liability for the subsequent handling of your cupcakes.

If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once cakes have left our bakery we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within the same day of receipt preferably as soon as possible. Cake Cult Ldn will not accept liability for any complaints made after this time.

Tray bakes,brownies and Cookies ship within the UK only on a Next Day delivery service with Hermes. You will receive a notification on the day we ship . All Hermes  deliveries are fully tracked with Safe Place and on-the-day delivery options. Please note that although all Freshly Baked products will be sent on a next day service we cannot accept liability for delays occurring within the Hermes system. These delays are very rare. Please ensure someone is available to receive your delivery or that you request a Safe Place/delivery to neighbour on the day; in the event of non-delivery Hermes will try and redeliver the following day but because of the freshly baked nature of the product we cannot attempt further deliveries and we cannot take responsibility for non-deliveries occurring as a result of errors with your shipping address or unavailability on the day of delivery. We take great care to ensure all Freshly Baked products arrive in perfect condition. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact Hermes within 24 hours of receipt with am image as proof and make your claim with them. 

We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Telephone and online orders cancelled 28 days or more  before the delivery/collection date will receive a full refund at our discretion on the order total; those cancelled within 7 days of delivery/collection will not be entitled to a refund ; those cancelled within 48 hours of the order date will not be entitled to a refund.

/ PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

/ PRIVACY & SAFETY

Privacy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with specific third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by 

/ WHOLESALE INQUIRIES

We pride our selves on delivering a fantastic wholesale service and work with many reputable companies in London.

Wholesale inquiries are welcome get in touch via email to receive our menu.

Current suppliers include

The Good Kind Grocery

Lazy Boy 

Yumbles 

Etsy

In the past we have been fortunate to make lots of delicious cakes for the public and we are honoured to have have created cakes for some amazing people listed below as well as supplied our bakes too some of the most reputable businesses in our industry.

Biffs Uk

Temple of Seitan

The Vurger 

Fat GayVegan

Georgia Meacham

Vicky Pattison

KSI

Fuller Figure Fuller Bust

Simple & Good

Vegans of London

 

 .

/ CUSTOMER CARE

We Value all our customers and truly appreciate your support.

How to order, we have a brand new website with our exciting menu.This makes it easy to place your order with convenience. Most of our product are posted out every Thursday however if you are local in north London Hand deliveries can be arranged. Custom order enquiries can send emails to info@cakecultldn.com

we aim respond with 24 hours of your email however due to the high volume of orders this is not always possible. if your enquiry is urgent it is best to call us on 07494597669

 

Care instructions

Our cakes are lovingly handmade by our highly skilled team of pastry chefs who want products to be enjoyed at their very best quality.

In order to ensure that you enjoy your purchase in perfect condition, we have prepared the following information on how to carefully transport, store and serve your Cake Cult London Cakes.

 

Handling & Transportation 

Carry your cakes carefully.


1. Bags and boxes should be held upright, steady and level to avoid decorations from falling off, or a cupcake from toppling over.
2. Try not to hold more than one bag in one hand as this will make the cakes tilt and slide.
3. Party cakes shouldn’t be stacked on top of each other, to avoid decorations getting squashed.
4. If transporting by car, please place cake boxes onto a level, non-slip surface and try to avoid bumpy roads! Try to drive slower over bumps and slow around corners.
5. Long journeys can cause the icing to soften, and on this basis please try to avoid your purchase being left outside the fridge for more than 30 minutes (or about 15 minutes in warm weather)

Please ensure that you read the information carefully as we at Cake Cult Ldn cannot be held liable for damaged items caused by incorrect handling and transportation, once the purchase has been handed over to the customer or an external courier company organised by the customer.

Storage

Please Check your cakes on receipt of delivery / collection and transfer your cakes into the fridge or Freezer as soon as possible, and keep them away from direct sunlight and heat sources. 
Decorations such as cake toppers (if supplied separately) should be kept at room temperature. All products are freshly baked to order this means you can freeze your stock up to 3 months if stored in airtight containers, this will ensure you and customers to enjoy maximum freshness of the products.

Cookies can also be stored in a cool dry place in a air tight container and also be frozen to retain maximum freshness.

Cake Storage: The products should be defrosted up to 1-3 hours before serving. Remove from freezer and let sit at room temperature to develop best flavour and texture.

.

/ Terms & Conditions

By ordering from Cake Cult Ldn Ltd you agree to the following

If a customer needs to cancel an order due to any other circumstances it will be subject to our standard T&Cs.

Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.

Deliveries are made by hand on the date specified in your order (please see below for specific terms relating to UK-wide Cookie deliveries). All deliveries are undertaken by Cake Cult Ldn or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us.

 If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Cake Cult Ldn Ltd cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for. All our drivers are instructed in the correct handling of the cakes and will always pass this information on to any postroom workers but once the cakes are signed for we cannot accept liability for the subsequent handling of your cupcakes.

If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once cakes have left our bakery we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within the same day of receipt preferably as soon as possible. Cake Cult Ldn will not accept liability for any complaints made after this time.

Tray bakes,brownies and Cookies ship within the UK only on a Next Day delivery service with Hermes. You will receive a notification on the day we ship . All Hermes  deliveries are fully tracked with Safe Place and on-the-day delivery options. Please note that although all Freshly Baked products will be sent on a next day service we cannot accept liability for delays occurring within the Hermes system. These delays are very rare. Please ensure someone is available to receive your delivery or that you request a Safe Place/delivery to neighbour on the day; in the event of non-delivery Hermes will try and redeliver the following day but because of the freshly baked nature of the product we cannot attempt further deliveries and we cannot take responsibility for non-deliveries occurring as a result of errors with your shipping address or unavailability on the day of delivery. We take great care to ensure all Freshly Baked products arrive in perfect condition. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact Hermes within 24 hours of receipt with am image as proof and make your claim with them. 

We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Telephone and online orders cancelled 28 days or more  before the delivery/collection date will receive a full refund at our discretion on the order total; those cancelled within 7 days of delivery/collection will not be entitled to a refund ; those cancelled within 48 hours of the order date will not be entitled to a refund.

/ PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

/ PRIVACY & SAFETY

Privacy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with specific third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail